Services

Change & Integration Management & Benefits Realization Solutions

Our highly successful, field proven approach to Change & Integration Management and Benefits Realization provides the essential complements to the various System Integrator (SI) Technical approaches to EA solutions. We believe it is critical for overall EA Program success to provide a common Change & Integration Management and benefits realization method, as well as provide a consistent, objective focus on Process, People and Data change in lock-step with the Technology implementation. We provide a “high content”, “high engagement” approach to reach outside the program team and deep into the business operations to align leadership, prepare the operations and drive business results enabled by the technology. We help drive the detailed SAP process design, as well as higher level organization and business strategies into pragmatic, detailed operational changes required to achieve transformational results. By addressing both the change actions resulting from new design and the actions required to “book” the benefits in a common verifiable way, we help enable a successful integrated implementation. We also utilize a solid process approach as a firm foundation for change.

Our consultant teams combine a strong industry experience base with business process expertise to address all aspects of EA enabled business change, as well as major business restructuring such as: Global Master Data Management, Financial Shared Services, Customer Service/Contact Center Restructuring, Human Resource Management, Centralized Procurement, Global Supply Chain, etc.

Our objective is to ensure the organization smoothly transitions to the new solution, avoiding possible business interruption, and achieving the full benefits enabled by process and technology change targeted by the transformation program. We take a structured, fact based, quantitative approach to what some consider a softer science of Change & Integration Management. We make sure the right organization, capabilities, processes, and performance goals are in place to realize full benefit potential. Our Change & Integration Management approach is well integrated with our Benefits Realization approach to achieve the highest level of efficiency and value to our clients. In addition, we help establish an effective program management office (PMO), project structure, and team building environment as needed. We have vast experience in managing new process and organization change enabled by technology.

Having common, consistent Master & Enterprise Data is essential to success in the EA environment and a key information enabler to effective process and organizational change. We often work with our clients to understand the most appropriate sources and uses of business information, assess the current data environment, and identify opportunities for improvement related to: business processes, key process metrics, organization, software support, Master Data and Metadata management. In addition, we provide an understanding of how various software tools may assist in discovering, improving and analyzing enterprise-wide information across and within identified systems, warehouses, data bases and data stores.

Ultimately, we work to ensure you achieve the financial results expected from your investment in technology. We help you accomplish this by accelerating the process from quantifying the benefits and securing business ownership for action through capturing the results. Our approach is focused on quantifying and achieving significant improvements to: revenue, operating profit, working capital, as well as other competitive advantages such as higher sales yield. Our Benefits Realization approach is well integrated with our Change & Integration Management approach to achieve the highest level of efficiency and value.

  • Consumer Pharmaceuticals
    PG recently led the Business Impact & Change Integration Management (CM) activity for their large Supply Chain Manufacturing SAP implementation. PG developed the overall Business Impact Management strategy and led the CM team that worked all aspects of the project directly with the business & IT.
  • Packaged Consumer Goods
    Global IT PMO - PG provided thought leadership and design/implementation support for new Global IT PMO. Solution included developing the PMO charter & ways of working, establishing PMO organization structure and the Global IT Leadership Circle, and initiating the "value-centric" IT Portfolio Management process.
  • SAP Project "Expert Witnesses" for Big 4 Litigation
    PG provided SAP Project Expert Witnesses and analysts to a leading legal firm for 2 cases supporting Big 4 System Integrators. PG provided six Call Center Technology expert witness consultants for the largest global Telecom/Contact Center Patent Infringement Case to date.
  • Medical Device & Diagnostics
    Lead Change Management & Business Impact Team at the largest Franchise of client company for multiyear OTC SAP implementation - PG developed overall Business Impact Management strategy and led the highly successful SAP change management activity. We provided CM staff directly to client and worked alongside IBM, the SAP Program technical system integrator.